if the claimed amount is less than 10000 and not started within 5 minutes, escalation notifications are sent -to the task's potential owners. PT5M htd:getInput("ClaimApprovalRequest")/test10:cust/test10:firstname htd:getInput("ClaimApprovalRequest")/test10:cust/test10:lastname Reuse the predefined notification "ClaimApprovalReminder". Overwrite the recipients with the task's potential owners. htd:getPotentialOwners("ApproveClaim")