# 💚 Waqt Support

**App:** Waqt: Namaz Habit Builder  
**Developer:** Ali Khundmiri  
**Last Updated:** March 14, 2026

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## 📧 Contact Support

Having issues or questions? We're here to help!

**Email:** alikhundmiri@gmail.com  
**Response Time:** We aim to respond within 48 hours  
**Language:** English, Urdu, Hindi

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## 🆘 Common Issues & Solutions

### **Prayer Times Incorrect**

**Problem:** Prayer times don't match my local mosque

**Solution:**
1. Go to **Settings** → **Location**
2. Make sure your city is correct
3. Try different calculation methods:
   - **MWL** (Muslim World League) - Most common
   - **ISNA** (Islamic Society of North America) - North America
   - **Makkah** (Umm al-Qura) - Saudi Arabia
   - **Egypt** - Middle East
4. Adjust **Asr method** if needed (Standard or Hanafi)
5. Check with your local mosque for which method they use

**Note:** Prayer times are calculated astronomically and may vary slightly from your local mosque.

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### **Alarms Not Working**

**Problem:** Alarms don't ring at prayer time

**Solution:**

**Check Alarm Permissions:**
1. Open **iOS Settings**
2. Search for **"Waqt"**
3. Make sure **"Alarms"** permission is ON

**Check Alarm Status:**
1. Open Waqt → **Alarms** tab
2. Make sure alarms are enabled (toggle should be green)
3. Check specific prayers are enabled

**Check Device:**
1. Make sure iPhone volume is UP
2. Make sure device is charged (low battery disables alarms)
3. Make sure device is not in Silent mode (alarms should still work)

**Requires Premium:**
- Alarm scheduling requires active subscription
- Check subscription status in Settings

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### **Subscription Not Working**

**Problem:** Can't purchase subscription or it's not loading

**Solution:**

**If subscription page shows "Connecting...":**
1. Check internet connection
2. Wait a few seconds - should load or switch to Apple's view
3. Try again later

**If purchase fails:**
1. Make sure you're signed in to App Store
2. Check payment method in Apple ID settings
3. Try **"Restore Purchase"** if you already subscribed

**If alarms still locked after subscribing:**
1. Restart the app
2. Tap **"Restore Purchase"** in subscription screen
3. Check subscription status: Settings → [Your Name] → Subscriptions

**Cancel subscription:**
1. iOS Settings → [Your Name] → Subscriptions
2. Find "Waqt Premium"
3. Tap → Cancel Subscription

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### **Location Not Working**

**Problem:** App can't find my location or prayer times

**Solution:**

**Manual Location:**
1. Go to **Settings** → **Location**
2. Choose **"Manual Entry"**
3. Type your city name
4. Select from list

**GPS Location:**
1. iOS Settings → Privacy → Location Services
2. Find **"Waqt"**
3. Set to **"While Using App"**
4. Open Waqt → Settings → Location → Use GPS

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### **End-Time Warnings**

**Problem:** Not getting warnings before prayer time ends

**Solution:**
1. Go to **Settings** → **End-Time Warnings**
2. Make sure warnings are **enabled**
3. Select which prayers you want warnings for
4. Choose warning time (15, 30, 45, or 60 minutes before end)
5. Warnings require **Premium subscription**

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### **Prayer Tracking Not Saving**

**Problem:** When I mark prayer as prayed, it doesn't save

**Solution:**
1. Make sure you're not in Low Power Mode
2. Check app has storage permissions
3. Try restarting the app
4. If using iCloud: Check iCloud Drive is enabled

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### **Ramadan Mode**

**Problem:** How to enable Suhoor and Iftar alarms

**Solution:**
1. Ramadan Mode **auto-detects** Ramadan dates
2. During Ramadan, you'll see special alarms:
   - **Suhoor:** Before Fajr prayer
   - **Iftar:** At Maghrib prayer
3. Requires **Premium subscription**

**Manual Enable:**
1. Go to **Settings** → **Ramadan Mode**
2. Toggle ON
3. Customize Suhoor/Iftar times if needed

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## ❓ Frequently Asked Questions

### **Is Waqt free?**

**Basic features** are free:
- View prayer times
- Manual prayer tracking
- See countdown to next prayer

**Premium features** ($4.99/year with 7-day free trial):
- Smart prayer alarms (native iOS alarms)
- End-time warnings
- Ramadan mode (Suhoor/Iftar)
- Auto-scheduling alarms
- Priority support

### **Why subscription instead of one-time purchase?**

We chose subscriptions to avoid ads and keep the app ad-free. Your subscription helps us:
- Maintain accurate prayer time calculations
- Add new features regularly
- Provide ongoing support
- Keep the app updated with new iOS versions

Plus, it's just **$4.99/year** - less than a coffee! ☕

### **Can I get a refund?**

All purchases are processed through Apple's App Store. To request a refund:

1. Go to: https://reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find "Waqt" purchase
4. Click "Report a Problem"
5. Select reason and submit

**We don't control refunds** - Apple handles all payments.

### **Which calculation method should I use?**

It depends on your location:

- **North America:** ISNA
- **Europe:** MWL (Muslim World League)
- **Saudi Arabia/Gulf:** Umm al-Qura (Makkah)
- **Middle East/Africa:** Egypt or MWL
- **South Asia:** Karachi or ISNA

**Best approach:** Ask your local mosque which method they use!

### **Do alarms work in Do Not Disturb mode?**

**Yes!** We use iOS native alarms (AlarmKit) which override Do Not Disturb, just like the built-in Clock app.

### **Will alarms drain my battery?**

**No!** Alarms use minimal battery. We schedule them efficiently with iOS, so they don't drain battery in the background.

### **Can I share subscription with family?**

Currently, family sharing is not enabled. This is a feature we're considering for future updates, insha'Allah!

### **What data do you collect?**

**Almost nothing!**
- Prayer times and settings (stored locally on your device)
- Location (only for prayer calculations, not tracked)
- Subscription status (through Apple)

We **do not sell your data**. See our [Privacy Policy](https://gist.githubusercontent.com/alikhundmiri/5a7963acdcdf2b146a8533f3f14a370f/raw) for details.

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## 🐛 Report a Bug

Found a bug? Please email us with:

**Subject:** "Waqt Bug Report"

**Include:**
1. **Device:** iPhone/iPad model
2. **iOS Version:** (Settings → General → About)
3. **What happened:** Describe the issue
4. **Steps to reproduce:** How we can see the bug
5. **Screenshots:** If possible

**Email to:** alikhundmiri@gmail.com

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## 💡 Feature Requests

Have an idea to improve Waqt? We'd love to hear it!

**Email:** alikhundmiri@gmail.com  
**Subject:** "Waqt Feature Request"

**Tell us:**
- What feature you'd like
- Why it would be helpful
- How you imagine it working

We read every suggestion! 💚

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## 🌙 About Waqt

Waqt was built by Sofiya & Ali, a young Muslim couple who wanted a simple, beautiful app to help stay consistent with prayers.

We built this with love for the Muslim community. No ads, no tracking, no distractions - just tools to help you pray on time.

**Our mission:** Make it easy for every Muslim to build a strong prayer habit.

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## 📱 More Information

**Terms of Use:** https://gist.githubusercontent.com/alikhundmiri/a868d3626f735b2f2b517e9f88bc7171/raw

**Privacy Policy:** https://gist.githubusercontent.com/alikhundmiri/5a7963acdcdf2b146a8533f3f14a370f/raw

**App Store:** Search "Waqt" on the App Store

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## 🙏 Still Need Help?

**Email us:** alikhundmiri@gmail.com

**We typically respond within:**
- Urgent issues: 24 hours
- General questions: 48 hours
- Feature requests: 72 hours

**Please be patient** - we're a small team (just two people!) but we care about helping you! 💚

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**Jazakallah Khair for using Waqt!** 🕌

May Allah accept your prayers and make this app beneficial. 🤲

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**Version:** 1.0  
**Last Updated:** March 14, 2026  
**Developer:** Ali Khundmiri  
**Contact:** alikhundmiri@gmail.com